What to Expect When Ordering a Mailer Kit

Step by Step Guide

You are probably wondering what the next steps are. Each package contains an instructions manual, however before making a purchase it is good to know what to expect and even with the manual, you still may have additional questions. 

Hopefully, any of the questions that you may have can be answered in this blog. Our goal is for you to have an easy and enjoyable experience. And, as always, if you have any questions don’t hesitate to reach out to us by emailing info@happilyeverafterpreservation.com

1. Ordering your Preservation Kit

Here at Happily Ever After Preservation we offer the following services:

Add to your cart the services that you would like to order. Once you place your order, the preservation kit should arrive between 3-5 days. 

2. Open Package

On your doorstep will be a white bag with all the materials needed inside of it. Inside the package there will be: 

  • A Plastic Bag 
  • 20x40x10 shipping carton
  • Gown Details Form

If you are missing any of these three pieces please let us know by contacting our customer service representative. 

3. Fill Out Gown Details Form

It is very important that this form is filled out and returned with the dress, so that we know who the dress and accessories belong to, and how to best clean your dress. 

4. Package Dress & Accessories

Place your dress and your accessories in the plastic bag then seal. Then, place the bag into the cardboard box. Tape the box up, and place the mailer sticker onto the box. 

5. Drop off at Local FedEx

The last step is to drop off your package to your local FedEx location. You can expect your gown to arrive back between 3-4 weeks. Be sure to be home so that you can sign for your package, we don’t drop off dresses if the bride is not home. This is for the safety of the gown. 


Gown Details Form

Common Questions about Filling Out Gown Details Form

Wedding Dress Preservation : What to expect when ordering a mailer kit here at Happily Ever After Preservation | wedding dress storage box


Frequently Asked Questions 

When you say, “date purchased” do you mean the day that the dress was bought, or the mailer kit was ordered?

List the date that your dress was purchased (roughly what year). This helps us determine the best method for cleaning your dress. Vintage dresses are going to be cleaned differently than modern dresses. 


What if I don’t know what type of fabric it is?

There usually is a fabric care label on the inner lining on the dress along the skirt, or right next to the designer tag. If that tag is missing, our cleaning experts will try their best to guess the type of fabric your dress is made of. It is important that we know the fabric because not all cleaning methods work for different fabrics. For example, a silk dress will be cleaned entirely differently than a satin dress.  


I lost my paperwork for the dress order, can i get it replaced?

Yes, we can email or snail mail you the paperwork and shipping labels. We can resend the mailer kit also. Just email or call us.


What do I put for the “Internal Use” Section?

Nothing 🙂 That is for the cleaners to fill out once it arrives at the shop. 


Are you interested in ordering a mailer kit and preserving your wedding dress but still have questions? Feel free to reach out to us by using the text service in the bottom right corner of this website. You are able to send photos for an evaluation on your wedding dress, dress, accessories and more! We look forward to hearing from you. Thank you. 

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